Frequently Asked Questions
Everything you need to know about our premium artisanal teas.
How do you ensure the freshness of your loose-leaf tea?
All ICHA TEA products are sourced directly from tea estates and stored in temperature-controlled environments. We package our tea in vacuum-sealed, UV-protected pouches to preserve essential oils and aroma until they reach your cup.
Do you offer international shipping?
Yes, we ship our premium tea collections worldwide. Shipping costs and delivery times vary by destination, and tracking information is provided for all international orders via email.
Are your tea blends organic and sustainably sourced?
We prioritize sustainability by partnering with farmers who use traditional, pesticide-free cultivation methods. Many of our flagship teas are certified organic, and we use biodegradable materials for our pyramid tea bags.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if your order is damaged during transit or you receive the incorrect item, please contact us within 14 days for a full refund or replacement.
How should I store my tea to maintain its quality?
To keep your tea fresh, store it in a cool, dark place away from strong odors, moisture, and direct sunlight. We recommend keeping the tea in its original resealable ICHA TEA packaging or an airtight tin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.