Returns & Exchanges
Due to the perishable nature of our premium tea leaves and food products, we strive to ensure every order meets our high quality standards. If you receive a damaged or incorrect item, please contact us within 14 days of delivery for a full replacement or refund.
Verify Eligibility
Ensure your item is unopened, in its original packaging, and was purchased within the last 14 days to qualify for a return.
Contact Support
Send an email to [email protected] with your order number and photographs of the product issues to initiate your claim.
Ship the Item
Once approved, securely pack the items and use the provided prepaid shipping label to send the package back to our warehouse.
Receive Refund
After our team inspects the returned tea for quality assurance, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing